The Impact of Information Technology and Administrative Management on the Success of E-Government with the Mediating Role of Knowledge Management Methods

Articles in Press

Document Type : Research Paper

Authors

1 Department of Management, Bandar Anzali Branch, Islamic Azad University, Anzali, Iran.

2 Department of Computer Engineering, Bandar Anzali Branch, Islamic Azad University, Bandar Anzali, Iran.

10.22103/jdc.2025.24432.1517

Abstract

Objective: The present study aims to investigate the impact of administrative management and information technology on the success of e-government in the General Departments of Gilan Province, considering the mediating role of knowledge management practices.
 
Method: This research is descriptive-correlational in nature and applied in purpose. The statistical population consists of the managers and deputies of 122 General Departments in Gilan Province. Using Cochran's formula, a sample of 96 individuals was selected through convenience sampling. Data were collected through field research using a questionnaire. The collected data were analyzed using structural equation modeling (SEM) in Smart PLS software version 3.3.
 
Results: The results showed that administrative management and information technology have a positive and significant impact on the success of e-government (p < 0.05). Additionally, knowledge management practices effectively mediate the relationship between administrative management and information technology (p < 0.05).
 
Conclusion: This study focuses on the General Departments of Gilan Province to examine the implementation of the e-government success vision. This vision includes the use of technology across various sectors, especially in the public sector, to digitize systems. Understanding the role and importance of administrative management, information technology, and knowledge management practices in these departments can provide effective strategies for enhancing the success of e-government in this region.

Keywords

References

بهبودی، محمدرضا؛ احمدی کهنعلی، رضا و قاسمی، آرزو (1398). شناسایی موانع موفقیت کامل برنامۀ توسعۀ دولت الکترونیک از دید مسئولان و شهروندان و ارائۀ راهکارهایی برای موفقیت در آن (مطالعه‌ای کیفی در استان هرمزگان). سیاست‌نامه علم و فناوری، 9(1)، 45-58. https://stpl.ristip.sharif.ir/article_21436.html.
عزیز، احسان و طبرسا، غلامعلی (1395). مدیریت دانش و نقش آن در تحقق دولت الکترونیک. دومین کنفرانس بین المللی مهندسی صنایع و مدیریت، تهران. https://civilica.com/doc/504471.
قیاسی، فاطمه؛ درویش‌پور، حجت‌الله؛ توحیدفام، محمد و امینی، علی‌اکبر (1401). نقش فناوری اطلاعات و دولت الکترونیک در ارتقای شاخص‌های حکمرانی صالح (مطالعه موردی سازمان اداری و استخدامی). دانش سیاسی، 18(2)، 562-539. https://pkn.isu.ac.ir/article_76413.html.
محمدی زیتونی، بهاره (1399). تأثیر فناوری اطلاعات و ارتباطات بر بهبود عملکرد نیروی انسانی (مورد مطالعه: شرکت سهامی بیمه آسیا). مجله توسعه و سرمایه، 5(1)، 93-109. https://jdc.uk.ac.ir/article_2445.html.
موسوی جهرمی، یگانه؛ متقی، سمیرا؛ طالعی، سمانه و حیدری‌نسب، محسن (1402). بررسی تأثیر فناوری اطلاعات بر بهبود کارایی شرکت ها در بورس اوراق بهادار تهران. مجله توسعه و سرمایه، 8(1)، 231- 213. https://jdc.uk.ac.ir/article_3422.html.
میرغفوری، سید حبیب‌اله؛ مروتی شریف‌آبادی، علی؛ برومند زاد، یاسمین و زمانی، فاطمه (1395). تحلیلی بر عوامل مؤثر بر موفقیت تحویل خدمت در دولت الکترونیک (مطالعۀموردی: خدمات الکترونیک دانشگاه یزد). پژوهش در مدیریت تولید و عملیات، 7(2)، 117-136. https://jpom.ui.ac.ir/article_21091.html.
References
Adam, N.A. (2022). Employees’ innovative work behavior and change management phases in government institutions: The mediating role of knowledge sharing. Administrative Sciences, 12(1), 28. https://doi.org/10.3390/admsci12010028.
Alabdallat, W.I.M. (2020). Toward a mandatory public e-services in Jordan. Cogent Business & Management, 7(1), 1727620. DOI: 10.1080/23311975.2020.1727620.
Alharbi, A.S., Halikias, G., Rajarajan, M., & Yamin, M. (2021). A review of effectiveness of Saudi E-government data security management. International Journal of Information Technology, 13, 573-579. https://link.springer.com/article/10.1007/s41870-021-00611-3.
AlMulhim, A.F. (2023). The impact of administrative management and information technology on e-government success: The mediating role of knowledge management practices. Cogent Business & Management, 10(1), 2202030. DOI: 10.1080/23311975.2023.2202030.
Aziz, E., & Tabarsa, Gh. (2015). knowledge management and its role in the realization of electronic government. The Second International Conference on Industrial Engineering and Management, Tehran. https://civilica.com/doc/504471 [In Persian].
Behboudi, M., Ahmadi Kahneali, R., & Ghasemi, A. (2019). identifying the causes of e-government development plan failure in Iran from authorities and citizens perspectives and providing solutions for its success. (Qualitative study in Hormozgan province). Science and Technology Policy Letters, 9(1), 45-58. https://stpl.ristip.sharif.ir/article_21436.html?lang=en [In Persian].
Chawla, A.S., Kundu, S.C., Kumar, S., Gahlawat, N., & Kundu, H. (2022). The effect of knowledge management capacity on firm performance through sequential mediations of strategic HRM, administrative and technical innovations. Journal of Asia Business Studies, 16(6), 923-942. DOI: 10.1108/JABS-12-2020-0479.
Chen, Y.C., & Kim, Y. (2019). Adoption of e-government services by small municipalities. International Journal of Organization Theory & Behavior, 22(2), 174-190. DOI: 10.1108/IJOTB-07-2018-0083.
Chohan, S.R., & Hu, G. (2022). Strengthening digital inclusion through e-government: Cohesive ICT training programs to intensify digital competency. Information Technology for Development, 28(1), 16-38. https://doi.org/10.1080/02681102.2020.1841713.
Ciesielska, M., Rizun, N., & Chabik, J. (2022). Assessment of E-government inclusion policies toward seniors: A framework and case study. Telecommunications Policy, 46(7), 102316. https://doi.org/10.1016/j.telpol.2022.102316.
Cunyi, Y., Mingrui G., & Khaldoon A. (2024). Government in the digital age: Exploring the impact of digital transformation on governmental efficiency. Technological Forecasting and Social Change, 208, 123722. https://doi.org/10.1016/j.techfore.2024.123722.
Gao, T.P., Su, H., & Yu, T. (2021). The connotation and logical construction of government digital transformation--based on the analysis of sociotechnical system theory. Paper presented at the E3S Web of Conferences. https://doi.org/10.1051/e3sconf/202125103069.
Ghiasi, F., Darvishpur, H., Tohid Fam, M., & Amini, A. (2022). Survey the role of information technology and e-government in promoting good governance indicators (Case study: Administrative and recruitment organization). Bi-Quarterly Political Knowledge, 18(2), 539-562. DOI: 10.30497/pkn.2022.241685.2891 [In Persian].
Mirghafouri, S.H., Morovati Sharifabadi, A., Boroumandzad, Y., & Zamani, F. (2016). Analysis of success factors on e-government service delivery: Case of Yazd university. Research in Production and Operations Management, 7(2), 117-136. https://jpom.ui.ac.ir/article_21091.html?lang=en [In Persian].
Muzafar, S., & Jhanjhi, N. (2020). Success stories of ICT implementation in Saudi Arabia employing recent technologies for improved digital governance (pp. 151-163): IGI Global. DOI: 10.4018/978-1-7998-1851-9.ch008.
Mohammadi Zeitouni, B. (2020). The impact of information and communication technology on improving human performance (Case study: Asian insurance company). Journal of Development and Capital, 5(1), 93-109. https://jdc.uk.ac.ir/article_2445.html?lang=en [In Persian].
Mousavi Jahromi, Y., Mottaghi, S., Talei, S., & Heydarinasab, M. (2023). Investigating the impact of information technology on improving the efficiency of companies in Tehran Stock Exchange. Journal of Development and Capital, 8(1), 213-231. https://jdc.uk.ac.ir/article_3422.html?lang=en [In Persian].
Poudyal, C. (2013). Private schooling and Fayol’s principles of management: A case from Nepal. Journal of Education and Research, 3(1), 6-23. DOI: 10.3126/jer.v3i0.7849.
Sachan, A., Kumar, R., & Kumar, R. (2018). Examining the impact of e-government service process on user satisfaction. Journal of Global Operations and Strategic Sourcing, 11(3), 321-336. DOI: 10.1108/JGOSS-11-2017-0048.
Sofyani, H., Riyadh, H.A., & Fahlevi, H. (2020). Improving service quality, accountability and transparency of local government: The intervening role of information technology governance. Cogent Business & Management, 7(1), 1735690. https://doi.org/10.1080/23311975.2020.1735690.
Sulistiawaty, T., Surahman, F., Puspaningrum, I.I., & Wicaksono, Y. (2021). The impact of knowledge management, administrative management, information technology for e-government success. Annals of the Romanian Society for Cell Biology, 25(4), 12728-12741. http://annalsofrscb.ro/index.php/journal/article/view/4206.
Tan, H., Zhao, X., & Zhang, N. (2022). Technology symbolization: political mechanism of local e-government adoption and implementation. International Review of Administrative Sciences, 88(2), 511-532. https://doi.org/10.1177/0020852320915637.
Toshkov, D., Carroll, B., & Yesilkagit, K. (2022). Government capacity, societal trust or party preferences: What accounts for the variety of national policy responses to the COVID-19 pandemic in Europe? Journal of European Public Policy, 29(7), 1009-1028. https://doi.org/10.1080/13501763.2021.1928270.
Turban, E., Pollard, C., & Wood, G. (2021). Information technology for management: driving digital transformation to increase local and global performance, growth and sustainability. John Wiley & Sons. https://www.researchgate.net/publication/374740350.
Williams, I. (2021). Knowledge management is why e-government exists. In A. Gyamfi & I. Williams (Eds.), Digital Technology Advancements in Knowledge Management (pp. 217–238). DOI: 10.4018/978-1-7998-6792-0.ch012.
Journal of Development and Capital

Articles in Press, Accepted Manuscript
Available Online from 22 December 2025

Files

History

  • Receive Date: 26 November 2024
  • Revise Date: 08 February 2025
  • Accept Date: 04 August 2025

Share

How to cite

Statistics